Welcome to GOURMETS online store!

Terms & Conditions

The website at www.gourmets.com.sg is a copyrighted site (“the Site”) belonging to Ever Design & Build Pte Ltd ("Gourmets", "Company", "us", "we", and "our"). Ever Design & Build Pte Ltd distributes, sells, and delivers packaged foods directly to customers via post. 

By accessing to the Site and placing your order(s) with us, you are deemed to accept the  terms and conditions herein (on behalf of yourself or the entity that you represent). In this  regard, you represent and warrant that you have the right, authority, and capacity to enter into  this transaction (on behalf of yourself or the entity that you represent) with us.

1. Account

1.1 When you create an account with us, you must provide accurate and complete  information, and current at all times. Failure to do so constitutes a breach of the Terms, which  may result in immediate termination of your account on our Service.

1.2 You are responsible for safeguarding the password that you use to access the Service and  for any activities or actions under your password. You agree not to disclose your password to  any third party. You must notify us immediately upon becoming aware of any breach of  security or unauthorized use of your account.


2. PRICE & PAYMENT:

2.1 Where applicable, prices are in Singapore Dollar. Delivery costs will be charged in  addition where applicable; such additional charges are clearly displayed and included in the  ‘Final Total’.

2.2 You can pay using any of our payment partners listed on our homepage.


2.3 No amendments are allowed after payment has been processed, kindly check and ensure  that your delivery details and purchased item(s) are correct before making payment.

2.4 For the avoidance of doubt, we shall not be held responsible/ liable for any products  ordered from other channels/ methods aside from the Site.

2.5 All orders made for clearance items are non-refundable and non-exchangeable.

3. ORDER OR PRODUCTS COMPLAINTS

3.1 To place an order, follow the instructions on the ordering pages of the website. You can amend or correct errors on your order up to the point at which you click on the “Place Order  Now” button on the "Payment Method" page. 

3.2 You will be required to choose your payment method at the time of online ordering.  Payment is required upon placing an order. Cash on delivery is not accepted. Upon  completion of your order, you will receive a confirmation email with order summary and an  invoice.

3.3 Should there be mistakes in your Order(s) due to packing errors (i.e., missing product/  wrongly packed order), kindly proceed to inform our Customer Care Team within 7 days  from the date of receiving your parcel. Our team will proceed to carry out remedial action  after checking and verifying your claim. We will not entertain any claims which are brought  to our attention after the expiry of 7 days from the date of receiving your parcel.

3.4 Should you received a broken/damaged product, kindly contact our Customer Care Team  within 7 days upon the date of receiving your parcel. Our team will proceed to check and  carry out remedial action. We will not entertain any claims which are brought to our attention  after the expiry of 7 days from the date of receiving your parcel.


4. PROCESSING ORDER

4.1 It takes 5-7 working days (excludes PH and Weekends) to process your Orders as most of our products are freshly made  to order. We aim to deliver the Product to you at the place of delivery requested by you in  your Order and the delivery time indicated by us at the time of your Order checkout (as updated in the Order Confirmation via email notification).

4.2 We shall notify you if we expect to be unable to meet our estimated delivery date, but, to  the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs,  damages, charges or expenses arising out of late delivery.

4.3 All of the parcels are delivered by our courier partner(s).

4.4 Self-collection from our warehouse is strictly not allowed.

 

5. GOODS

5.1 All illustrations and descriptions displayed on www.gourmets.com.sg website or distributed by email or in any other way are for guidance purposes only and will not form  part of the contract. In all cases we will try to contact you to advise you of any such changes,  however we reserve the right to replace these items of equal or better quality without  consultation.

5.2 We reserve the right to make alterations to the design, appearance, and technical  specifications of our products from time to time and at such time or at any other times, to  make alterations to our advertised information concerning such Goods, without notice. 

 

6. FEEDBACK 

By submitting suggestions or other feedback regarding our Site in any way to us, you  acknowledge and agree that:

6.1 Your feedback do not contain confidential or proprietary information;

6.2 Gourmets is not under any obligation of confidentiality, express or implied, with  respect to the feedback;

6.3 Gourmets shall be entitled to use or disclose (or choose not to use or disclose)  such feedback for any purpose, in any way, in any media worldwide;

6.4 You irrevocably grant a non-exclusively license to Gourmets to exploit your feedback;

6.5 You are not entitled to any compensation or reimbursement of any kind from Gourmets under any circumstances. 

 

7. ALLERGIES AND SPECIAL DIETARY REQUIREMENTS 

7.1 Some of our products contain corn, nuts, egg, seafood and so on, this is not suitable for those suffering from intolerance or allergies to these foods. Please be aware and Ever Design & Build Pte Ltd will not be held responsible for anyone suffering from the allergies.

 

8. TERMINATION 

8.1 We may terminate or suspend access to our Service immediately, without prior notice or  liability, for any reason whatsoever, including without limitation if you breach the Terms.

8.2 All provisions of the Terms which by their nature should survive termination shall  survive termination, including, without limitation, ownership provisions, warranty  disclaimers, indemnity, and limitations of liability. We may terminate or suspend your  account immediately, without prior notice or liability, for any reason whatsoever, including  without limitation if you breach the Terms.

8.3 Upon termination, your right to use the Service will immediately cease. If you wish to  terminate your account, you may simply discontinue using the Service. All provisions of the  Terms which by their nature should survive termination including, without limitation,  ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

 

9. INDEMNITY 

9.1 You agree to indemnify and hold Company (and its officers, employees, and agents)  harmless, including costs and attorneys' fees, from any claim or demand made by any third  party due to or arising out of 9.1 Your use of the Site,

9.2 Your User Content,

9.3 Your violation of these terms and conditions; or your violation of any applicable laws or regulations. 

9.4 The Company reserves the right, at your expense, to assume the exclusive defense and  control of any matter for which you are required to indemnify us and you agree to cooperate  with our defense of these claims. You agree not to settle any matter without the prior written  consent of Company. The Company will use reasonable efforts to notify you of any such  claim, action or proceeding upon becoming aware of it.

 

10. SITE 

10.1 License Subject to the terms and conditions herein, Gourmets grants you a limited, non-transferable, non-assignable, non-exclusive, revocable, license to use the Site for your  personal, non-commercial use.

10.2 Restrictions The rights granted to you herein are subject to the following restrictions:

10.2.1 you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise  commercially exploit the Site;

10.2.2 you shall not modify, make derivative works of, disassemble, reverse compile or  reverse engineer any part of the Site;